Front Office All‑Rounder

About the role

Join the Pullman Sydney Airport Front Office team as a Full‑Time Front Office All‑Rounder. You will support a range of front‑desk operations while delivering personalised guest experiences from arrival to departure.

Key responsibilities

• Manage guest check‑ins, check‑outs and account enquiries using Opera PMS.
• Assist with reservations, switchboard calls and general Front Office administration.
• Respond promptly to guest enquiries, requests and concerns.
• Support concierge, reception and other Front Office duties as required.
• Liaise with Housekeeping, Food & Beverage and other departments to ensure seamless guest experiences.
• Maintain accurate guest records, handovers and daily Front Office documentation.

Required profile

• A genuine passion for hospitality and creating memorable guest experiences.
• Previous Front Office, reception or customer service experience is preferred.
• Strong communication, organisation and problem‑solving skills.
• Immaculate grooming and professional presentation.
• Full Australian working rights and flexibility to work rotating shifts, including early mornings, evenings, weekends and public holidays.

Required skills

• Opera PMS (experience highly regarded).
• Fidelio or HOTSOS systems.

What we offer

• Discounted accommodation and Food & Beverage worldwide from day one.
• Complimentary car parking and dry cleaning.
• Annual Service Recognition and Accor Tenure Milestone celebrations.
• Industry‑leading leave policies and access to the Accor Employee Assistance Program.
• Endless career opportunities across Accor’s global network.