Front Desk Receptionist – Medical Clinic

About the role

We are seeking a friendly and organised Front Desk Receptionist to join Sinclair Dermatology’s busy clinics. You will be the first point of contact for patients, ensuring smooth check‑in, appointment management and excellent service.

Key responsibilities

• Greet patients and manage check‑in/check‑out processes.
• Answer incoming calls, relay messages and handle patient enquiries.
• Schedule and adjust appointments, manage delays and follow up on no‑shows.
• Process patient payments and maintain accurate records.
• Fax, scan, file patient and clinic documents while ensuring confidentiality.
• Collaborate with dermatologists, reception and admin teams to optimise clinic sessions.

Required profile

• Previous customer service experience; reception experience is desirable.
• Meticulous attention to detail and professional demeanour.
• Ability to multitask, meet deadlines and work collaboratively in a team.
• Clear written and verbal communication skills.

Required skills

• Intermediate Microsoft Office and IT proficiency.

What we offer

• Dynamic, supportive and collaborative workplace culture.
• Employee Assistance Program covering career, conflict, lifestyle and legal support.
• Staff discounts on hair salon, dermal & laser treatments and dermatology consultations.
• Opportunities for career growth within one of Australia’s largest dermatology practices.