Field Service Team Leader

About the role

Henry Schein is seeking a passionate Field Service Team Leader to manage a state‑based team of Service Technicians while also performing hands‑on field service duties. This role blends operational leadership with technical expertise to ensure exceptional service delivery across the dental market.

Key responsibilities

• Provide guidance, set goals, mentor and coach Service Technicians delivering install, repair and fix services.
• Drive cross‑functional collaboration to support the national service strategy.
• Perform field service tasks for customers, handling installations, repairs and troubleshooting.
• Manage customer escalations, resolve issues and maintain spare parts inventory.

Required profile

• Proven people‑leadership experience in a technical field‑service environment.
• Strong customer relationship and stakeholder management skills.
• Valid driver’s licence; restricted electrical licence and/or electrical/electronic qualification are desirable.

Required skills

• Technical troubleshooting and problem‑solving capability.
• Proficiency with Microsoft Office, Salesforce and Pronto (or similar systems).

What we offer

• Competitive salary and fully maintained company vehicle.
• Employee benefits including birthday leave, 13 weeks paid parental leave, product discounts, flu shots and salary packaging options.
• Reliable work schedule with opportunities for regional work.