Field Service Superintendent

About the role

Sandvik Rock Processing Australia is hiring a Field Service Superintendent in Jandakot, reporting to the Service Manager - Screening Media. The role provides direction, coaching, motivation and leadership so that work carried out by the Service Team on client sites and in company facilities follows the company's Health and Safety Management Plan and meets OEM specifications and procedures. It suits people who enjoy building and mentoring diverse teams.

Key responsibilities

• Keep the department appropriately staffed and structured to meet budget targets and customer needs.
• Lead and coach a team of Technicians and Supervisors, and visit sites regularly during shutdowns to review performance and build relationships.
• Oversee maintenance shutdown planning with Supervisors and the Coordinator, and support site mobilisation.
• Oversee emergency breakdown services so they are completed on time in line with company policy.
• Support the service team on installation, commissioning, maintenance, repair and process improvement of Sandvik SRP equipment, including root cause analysis.
• Establish and monitor continuous improvement projects, and track customer documentation requirements such as service reports, asset information and contract reporting.

Required profile

• Certificate IV in Front Line Management is preferable but not essential.
• Demonstrated experience in a similar role and previous leadership experience in the resources or bulk materials handling industry.
• Experience in customer relationship management.
• Commitment to behavioural safety and familiarity with Safe Work Procedures in the mining industry.
• Ability to understand and explain technical manuals and drawings, and sound mechanical aptitude.
• Resource planning is essential.
• Schedule 26 compliance certification or willingness to obtain it.
• Valid work rights in Australia; applicants receive an online personality and logic test, and a police check and other checks may be required.

What we offer

• Supportive, inclusive culture and career development opportunities.
• Flexible work-life balance and access to health and wellbeing programs, including mental health support.
• Paid parental leave and family-friendly policies.
• Employee benefit programs including discounts, salary sacrifice options and length of service recognition.