Experienced Travel Consultant

About the role

Join Cruiseabout’s Whitford City store as an experienced Travel Consultant, turning customers' cruise dreams into unforgettable holidays. You’ll work in a supportive, award‑winning team and enjoy extensive travel perks.

Key responsibilities

• Quote, book and invoice cruise bookings and packages with accuracy.
• Achieve monthly sales targets and key performance indicators.
• Provide outstanding service across walk‑in, email and phone enquiries.
• Upsell and cross‑sell to maximise each opportunity.
• Monitor and act on all relevant mailboxes daily.
• Maintain strong product knowledge to recommend the perfect cruise.

Required profile

• Proven customer service experience with a focus on sales targets.
• Previous travel or cruise sales experience.
• Strong attention to detail and problem‑solving skills.
• Ability to thrive in a fast‑paced environment.
• Motivated, organised and passionate about exceeding expectations.

Required skills

• GDS experience (preferred).

What we offer

• Exclusive cruise discounts, onboard ship inspections and familiarisation cruises.
• Access to 350+ retail, health and wellbeing discounts, financial planning advice and an employee share plan.
• Corporate health insurance discounts, internal gym access and wellness initiatives.
• Employee Assistance Program for mental health support.
• Career progression across a global network with a strong promotion‑from‑within culture.
• Inclusive, diverse workplace recognised as a Great Place to Work® (94% rating).