EV Service Operations Engineer

About the role

EVSE is looking for an experienced DC Service Engineer to join its Services Team in Silverwater on a full‑time, on‑site basis. You will work closely with an offshore monitoring team to detect, triage and resolve faults across the Exploren DC fast‑charging network, ensuring rapid and reliable service for customers.

Key responsibilities

• Dispatch and coordinate licensed electricians for on‑site fault resolution, providing clear briefing notes.
• Organise site visits, reactive servicing and planned maintenance, managing 10+ active jobs daily.
• Own end‑to‑end fault resolution from detection to final close‑out, ensuring no asset remains unresolved.
• Collaborate daily with the offshore monitoring team to detect, triage and escalate faults in real time.
• Raise and manage OEM technical support tickets across time zones, compiling evidence and driving urgent resolution.
• Maintain accurate records in the CMMS, handling 20+ open tickets per day.
• Manage service and maintenance billing, ensuring proactive and accurate invoicing.
• Liaise with offshore teams, OEM support desks, electrical contractors and customers, adapting communication to each audience.
• Analyse charger uptime, fault frequency and first‑plug success rates, producing performance summaries and escalation reports.

Required profile

• Proven experience as a DC service or field engineer in the EV charging sector.
• Strong technical background to diagnose and resolve complex charger faults.
• Ability to work under pressure and see issues through to completion.
• Excellent coordination skills for scheduling electricians and managing multiple jobs.
• Effective communication across diverse stakeholders and time zones.

Required skills

• CMMS (Computerized Maintenance Management System) usage.
• OEM ticket management and escalation.
• Fault diagnosis and remote troubleshooting of DC fast‑charging equipment.
• Electrician dispatch and site coordination.
• Service billing and invoicing processes.