Entry Level Customer Service Agent

About the role

Join TSA Group as an Entry Level Customer Service Agent, providing inbound and outbound support to help customers make informed decisions about policies. This position offers flexible working arrangements and a supportive team environment.

Key responsibilities

• Handle a mix of inbound and outbound calls, addressing customer enquiries promptly.
• Use effective communication to build rapport and deliver engaging customer experiences.
• Maintain flexibility in working hours to ensure coverage when customers need assistance.

Required profile

• Based in Adelaide with a reliable internet connection and suitable work‑from‑home setup.
• Excellent communication skills, able to listen, empathise and engage in friendly conversation.
• Self‑motivated, resilient and solution‑oriented with a desire to learn and grow.

Required skills

• Strong computer literacy and ability to multitask across systems.
• Basic proficiency with standard office software and call handling tools.

What we offer

• Multiple flexible working arrangements, including hybrid options after probation.
• Regular social gatherings, supportive team environment and mentorship from managers.
• Yearly retention bonuses, awards, prizes and health‑insurance discounts.
• Fully paid comprehensive training, ongoing professional development and clear career progression pathways.