Enterprise Customer Success Manager

About the role

As an Enterprise Customer Success Manager you will manage relationships with some of the largest automotive dealer groups, partnering with up to 150 dealers to drive engagement, product adoption and long‑term success.

Key responsibilities

• Own and grow relationships across a portfolio of enterprise automotive dealers.
• Use data and insights to identify risks, opportunities and areas for improvement.
• Drive product adoption, best practice and customer engagement.
• Deliver compelling reporting and insights to dealer stakeholders.
• Identify subscription uplift and advertising opportunities.
• Partner with internal teams to support onboarding, renewals and customer growth.

Required profile

• Customer‑obsessed, commercially savvy and highly organised.
• Proven experience in Customer Success, Account Management or Client Services, ideally within SaaS or technology.
• Strong relationship‑building and stakeholder management skills, confident engaging senior decision‑makers.
• Commercial mindset with ability to identify growth, retention and upsell opportunities.
• Excellent communication, presentation and influencing skills.

Required skills

• Experience with SaaS products.
• Strong data and analytical skills to turn customer data into actionable insights.

What we offer

• Hybrid working model combining remote flexibility with in‑person collaboration.
• 24 weeks paid parental leave for primary caregivers, four weeks for secondary caregivers and paid family & fertility planning leave.
• Recognition as one of Australia’s Best Workplaces™ and a Family Friendly Workplace.
• Supportive, high‑performing team with direct access to leadership.