Enterprise Account Manager

About the role

The Braze ANZ Account Management team drives commercial growth and retention across our existing customer base. In this senior enterprise role you will act as the strategic commercial owner of our largest and most complex customers in the region.

Key responsibilities

• Own commercial strategy and performance for a portfolio of enterprise customers, with full accountability for renewal, expansion and long‑term revenue growth.
• Build and sustain C‑suite relationships, positioning Braze as a strategic partner and leading complex multi‑year, multi‑product negotiations.
• Partner with Customer Success, Solutions Consulting, Services and Partners to run joint account plans and executive business reviews.
• Identify and mitigate retention risk early using adoption signals and stakeholder mapping.
• Achieve and exceed quarterly and annual expansion and retention targets.

Required profile

• 8+ years progressive experience in SaaS sales or account management, with at least 5 years owning complex enterprise relationships end‑to‑end.
• Proven success negotiating multi‑year enterprise agreements through procurement, legal and finance.
• Demonstrated ability to influence at C‑suite level and deliver value‑based selling.
• Strong commercial and financial fluency, able to build ROI and value cases.

Required skills

• Experience in Martech, Adtech or broader CX space.
• Knowledge of CRM, marketing automation, customer analytics, email and content marketing.

What we offer

• Competitive compensation that may include equity.
• Flexible paid time off and comprehensive medical, dental, vision, life and disability benefits.
• Retirement and Employee Stock Purchase Plans.
• Professional development support with learning platforms and a yearly stipend.
• Hybrid ways of working and a curated in‑office employee experience.