Dispatch Officer

About the role

We are looking for an organised and proactive Dispatch & Customer Service Officer to plan and execute product deliveries to customers through external freight contractors. The role involves constant communication with customers, drivers and internal teams to meet delivery expectations.

Key responsibilities

• Coordinate daily dispatch activities, ensuring reinforcing steel, mesh and fabricated products are delivered accurately and on schedule.
• Liaise with customers, transport operators, production teams and internal stakeholders to manage delivery requirements, changes and priorities.
• Process customer orders, prepare delivery documentation and update dispatch systems with accurate job and transport information.
• Schedule and allocate trucks, drivers and deliveries to optimise fleet utilisation.
• Monitor delivery progress, provide updates to customers and proactively resolve any issues such as delays or site access problems.
• Provide professional customer service by responding to enquiries, resolving concerns and maintaining strong relationships with clients and contractors.

Required profile

• Valid driver’s licence and reliable transport.
• Previous experience in dispatch, logistics, transport coordination or customer service, preferably within manufacturing, construction or steel industries.
• Strong organisational skills with the ability to handle multiple deliveries, priorities and deadlines in a fast‑paced environment.
• Advanced computer skills, including MS Office (Excel) and experience with ERP systems such as Symix, Oracle or SAP (desirable).
• Excellent communication skills and strong attention to detail when processing orders and updating systems.
• Ability to pass a pre‑employment medical and drug & alcohol screen.

Required skills

• Driver’s licence
• MS Excel
• ERP systems (Symix, Oracle, SAP)

What we offer

• Competitive hourly rate of $42.93 plus penalties.
• Flexible Monday‑to‑Friday schedule with flexible start/finish times.
• Temp‑to‑perm opportunity and career development prospects.