Customer Success Management Specialist (Hospitality)

About the role

The Customer Success Management Specialist is the primary contact for Amadeus Hospitality customers, helping them maximise revenue and product usage while supporting new and renewal sales.

Key responsibilities

• Manage new and renewal sales for assigned accounts and support other account owners.
• Act as the main contact for customers, handling communications, conflict resolution and contract compliance.
• Conduct regular business reviews, provide product updates and ensure optimal product utilisation.
• Resolve customer issues promptly, track risks in the CRM and inform leadership of any problems.
• Support onboarding, service delivery and collaborate with project teams to identify issues and opportunities.
• Work with collections to ensure timely payment of orders and address overdue bills.

Required profile

• Proven experience in sales or revenue management within the hospitality industry.
• Strong customer relationship management, communication and conflict‑resolution skills.
• Ability to manage multiple accounts and projects simultaneously.
• Relevant degree or diploma in Hospitality, Business or equivalent experience.

Required skills

• In‑depth knowledge of hospitality products and hotel operations.
• Understanding of revenue management principles.

What we offer

• Purpose‑driven mission powering the future of travel.
• Global work environment with learning opportunities.
• Caring, inclusive culture supporting work‑life balance.
• Competitive remuneration package including salary, bonus, equity and benefits.
• Flexible working model.