Night Guest Service Agent

About the role

Oaks Brisbane on Felix Suites is seeking a full‑time Night Guest Service Agent who is passionate about hospitality and creating memorable guest experiences during the night shift.

Key responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring smooth and efficient check‑ins.
• Maintain clear and courteous communication with guests, colleagues and stakeholders across in‑person, phone and email channels.
• Process guest reservations, updates and special requests accurately using the property management system.
• Act as the primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues and providing personalised recommendations.

Required profile

• Demonstrated background in delivering high‑quality service within a hotel, hospitality or customer‑facing environment.
• Excellent communication skills, both written and verbal, across various mediums.
• Proactive, positive attitude with a strong focus on exceeding guest expectations.
• Professional appearance and commitment to a dynamic work schedule, including weekends, public holidays and varying shifts.

What we offer

• 50% discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
• 20% discount for friends and family on accommodation across all Minor Hotel brands.
• Additional paid leave including birthday and study leave.
• Educational financial support for relevant development.
• NIB insurance discounts and retail cash‑back offers.
• Discounts on entertainment, dining, wellness programs and more.