Customer Service Team Leader

About the role

As a Customer Service Team Leader at JDE Peet’s, you will oversee the delivery of customer orders across all channels and ensure a customer‑first approach. You will guide a team of specialists, helping them reach their full potential while maintaining high service standards.

Key responsibilities

• Integrate key business processes to deliver value‑added products, services, and information to customers and stakeholders.
• Measure and review the efficiency and effectiveness of customer service processes, identifying improvement opportunities.
• Liaise with customers and suppliers to optimise satisfaction and maximise efficiency.
• Evaluate external customer satisfaction data and implement improvement activities.
• Oversee daily operations in customer service and ensure clear communication with internal teams such as Sales, Logistics, and Supply Chain.
• Coach and develop a high‑performing team.

Required profile

• Proven experience in a similar role or managing a team.
• Strong data‑analytics capability and computer literacy.
• Excellent stakeholder‑management and relationship‑building skills.
• Valid long‑term work rights in Australia.

Required skills

• Advanced Excel
• PowerBI (preferred)
• SAP
• CRM systems

What we offer

• Competitive salary with super contributions and bonus opportunity.
• Support, training, and an extensive onboarding program.
• On‑site coffee and tea, plus quarterly free staff orders.
• Career development opportunities.
• Option to purchase up to 10 additional days of annual leave per year.
• Experienced and enthusiastic team environment.