Customer Service Representative

About the role

Join Stryker as a Customer Service Representative and become the trusted point of contact for hospitals, healthcare administrators, and internal teams. You will work in a fast‑paced environment, investigating issues, collaborating across departments, and driving improvements that support patient care.

Key responsibilities

• Serve as a liaison between hospitals, internal sales representatives, marketing, and other stakeholders.
• Manage inquiries, resolve issues professionally, and maintain accurate records.
• Investigate complex cases, identify root causes, and recommend process improvements.
• Ensure compliance with internal systems and documentation standards.
• Collaborate with cross‑functional teams to deliver exceptional customer experiences.

Required profile

• Full Australian working rights.
• Strong communication and interpersonal abilities.
• Ability to manage multiple priorities and stay calm under pressure.
• Attention to detail and commitment to compliance.
• Passion for healthcare and a desire to make a difference.

Required skills

What we offer

• Career development through continuous training and progression opportunities.
• Comprehensive benefits including healthcare, insurance, and financial wellbeing programs.
• Paid parental leave and volunteer days.
• Flexible working arrangements and access to onsite gyms in most offices.
• A supportive, high‑performing culture with employee discounts and wellbeing programs.