Customer Service Representative

About the role

A professional organisation is seeking a Customer Service Representative to support the processing of professional licence renewals. The role involves reviewing applications, updating records, and communicating with applicants to ensure renewals are completed accurately.

Key responsibilities

• Review and enter data accurately into internal systems
• Monitor licence renewal applications and resolve issues
• Respond to enquiries via phone and email
• Prepare standard correspondence and documents
• Provide general administrative support

Required profile

• Previous customer service and administration experience
• Strong attention to detail and data accuracy
• Confident using Microsoft Office and database systems
• Strong communication and organisational skills

Required skills

• Microsoft Office
• Database systems

What we offer

• Competitive hourly rate of $36 per hour plus superannuation