Customer Service Representative – Full-Time

About the role

Join Avis Budget Group at Sunshine Coast Airport as the front‑line representative of the brand. You will assist customers at the rental counter, process bookings and answer inquiries in a fast‑paced environment.

Key responsibilities

• Identify customers' car rental needs by actively listening and recommending suitable add‑ons and services.
• Communicate rental procedures, guidelines and policies clearly.
• Complete rental bookings accurately and efficiently.
• Respond to general customer questions and handle inquiries.

Required profile

• Full, valid Australian driver’s licence.
• Availability for a rotating roster including weekends, evenings and public holidays.
• Experience in customer service, retail, hospitality or sales is a plus.
• Ability to work in a fast‑paced environment while delivering exceptional service.

Required skills

• Comfortable using computer systems to manage bookings and rental information.
• Strong attention to detail and ability to follow procedures.

What we offer

• Competitive hourly rate plus loadings and uncapped performance bonuses.
• 5 weeks of annual leave.
• Wellbeing program with life insurance, discounted health cover and superannuation options.
• Employee discounts on car rentals and access to retail, fitness and cinema discounts.
• 24/7 mental health support via Employee Assistance Program.
• Comprehensive training and career growth potential within a global company.