Customer Service Representative - Contact Centre

About the role

Randstad is recruiting experienced Customer Service and Call Centre candidates for multiple full-time contact centre positions in Adelaide, with the client being a leading company. The role is a full-time contract with the possibility of extending your career long-term, and you will be the first point of contact for customers.

Key responsibilities

• Be the first point of contact for customers with escalated inquiries.
• Listen with empathy and provide solutions for complex situations.
• Look for opportunities to go above and beyond for customers.
• Help shape and improve the customer experience.

Required profile

• Proven experience in a customer service or call centre environment.
• Natural ability to empathise with customers and a caring nature.
• A high degree of accuracy and attention to detail.

Required skills

• Exceptional telephone manner and excellent written and verbal communication skills.
• Ability to manage a high volume of calls while keeping customer satisfaction high.
• Talent for problem-solving and effective dispute resolution.
• Data entry and computer skills, including Microsoft Office (Word, Excel, Outlook).

What we offer

• A thorough and comprehensive training program.
• The chance to work with a leading company and gain industry experience.
• A great team environment.
• Temporary opportunities with the possibility of gaining permanency.

Hours are full-time, Monday to Sunday, with various shift times and full availability required. Only shortlisted candidates will be contacted.