Customer Care Consultant

About the role

A growing organisation supporting the not-for-profit and community sector across Australia is recruiting a Customer Care Team Member through Smaart Recruitment. The role is based in Adelaide, about 10 minutes outside the CBD, and involves being a key point of contact for customers, giving friendly, accurate and empathetic support by phone and email. It is a full-time permanent position, Monday to Friday, with no weekends.

Key responsibilities

• Respond to customer enquiries by phone and email and resolve them at first point of contact where possible
• Explain salary packaging products and services clearly and simply
• Help new customers join salary packaging
• Process applications, changes, claims and other transactions accurately
• Maintain accurate customer records and documentation
• Work with internal teams to resolve customer matters
• Meet service, quality and productivity KPIs

Required profile

• Previous customer service experience, ideally in a contact centre, banking, financial services or similar environment
• Empathy, strong listening and problem-solving skills, with high attention to detail
• Ability to use technology, CRM systems and online platforms
• Ability to manage competing priorities and meet KPIs
• Experience in salary packaging or the community sector is highly regarded, but training is provided

What we offer

• Salary of $70,860 plus superannuation and NFP salary packaging benefits
• One day off every six weeks
• Flexible work from home two days a week after training
• Onsite parking and a supportive team environment
• Training, career development, employee assistance program, wellbeing initiatives and discounted health insurance