Customer Service Officer

About the role

CoreStaff is recruiting a Customer Service Assistant on behalf of its client in the manufacturing industry. The role suits someone who enjoys building customer relationships, processing orders and keeping things organised. It starts on a temporary basis through CoreStaff, with the chance to move into permanent employment with the client depending on performance and business needs. You report to the Customer Service Centre Manager and handle orders and enquiries professionally and accurately.

Key responsibilities

• Process customer orders received by phone, email, online systems and electronic data interchange, including stock allocation, confirmations and corrections.
• Respond to customer enquiries and complaints, following through on order, delivery and transport issues.
• Provide reception coverage, direct incoming calls and distribute messages and correspondence accurately.
• Maintain customer records, prepare and check reports, and complete filing and general administration.
• Liaise with sales and other internal departments, support product promotions and make outbound calls to existing customers when required.

Required profile

• At least two years of call centre experience, with a professional and helpful telephone manner.
• At least two years of data entry experience, with strong accuracy and attention to detail.
• Clear written and verbal communication skills and confidence handling customer concerns.
• Strong organisation skills and the ability to prioritise competing tasks in a busy environment.
• Australian citizens and permanent residents only.

What we offer

• Temp-to-perm opportunity with the potential for ongoing employment.
• Monday to Friday hours of 9:00 am to 5:00 pm or 8:30 am to 4:30 pm, confirmed during recruitment.
• A varied role combining customer service, order processing and administration.
• Support from CoreStaff throughout the temporary assignment.