Customer Service Officer

About the role

We are seeking a talented individual to join our Risk Solutions finance and operations team in the Adelaide office. This hybrid role requires at least three days a week on‑site and provides administrative support to all Public Sector divisions in South Australia.

Key responsibilities

• Manage all mailboxes assigned to the operations team.
• Process accounts for all SA schemes and log Workers Comp incidents.
• Index medical reports and process new incident reports.
• Download medical certificates from RTWSA and send monthly reports.
• Assist with documentation review during renewal processes.
• Answer overflow calls for all SA divisions and manage calls as needed.
• Attend meetings, take minutes, and liaise with internal divisions.
• Support the team in completing various administrative tasks.

Required profile

• Proficient in Microsoft suite.
• Excellent customer service and communication skills.
• Self‑starter who works independently within a team environment.
• Professional demeanour.

What we offer

• Professional development opportunities.
• Supportive leaders and an inclusive culture.
• Career progression across a global organisation.
• Benefits and rewards to enhance well‑being.