Customer Service Officer

About the role

We are seeking a proactive Customer Service Officer to become the voice of our operations in Townsville. You will be the central point of contact for high‑volume order taking and distribution, ensuring every customer interaction is handled with precision and professionalism.

Key responsibilities

• Answer inbound calls and respond to customer enquiries promptly.
• Capture complex orders accurately using multiple computer systems.
• Identify and resolve customer issues, escalating when necessary.
• Collaborate with the distribution team to ensure smooth order fulfilment.
• Maintain up‑to‑date records of customer interactions and transactions.

Required profile

• Reliability – punctual, professional and able to work five days a week on‑site.
• Customer focus – enthusiastic attitude and genuine desire to support a high‑volume hub.
• Communication excellence – clear, concise and able to resolve issues efficiently.
• Tech‑savvy – comfortable navigating multiple computer systems.
• Adaptability – quick learner who thrives in a changing industrial environment.

Required skills

What we offer

• Full‑time permanent position in a growing industry.
• Supportive, positive team culture where every member is valued.
• Ongoing mentoring and guidance from experienced industry leaders.
• Clear career advancement opportunities within a national Australian network.