Customer Service Engineer

About the role

The Customer Service Engineer sits within Canon's Service and Support team in Brisbane and reports to the Manager – Service Performance. It is a varied, field-based role delivering hands-on pre-sales and post-sales support to customers, including installing, maintaining and troubleshooting hardware and software, supporting network connectivity and providing operator training.

Key responsibilities

• Diagnose and resolve technical, software and network connectivity issues
• Carry out reactive and proactive servicing, software and firmware upgrades, network connectivity work and hardware/software installation following the established call approach
• Meet and exceed customer needs, deliver against SLAs and keep customers informed
• Conduct site inspections to support installations and upgrades
• Manage service activities, parts inventory and administrative requirements accurately
• Support regional and remote customers on an ad hoc basis
• Stay up to date with current technologies and training, including technical and workplace compliance, and contribute to personal development
• Ensure compliance with safety, quality and sustainability standards

Required profile

• Experience as a printer, photocopier or field service technician, with exposure to diagnosing and repairing hardware and software issues
• Experience troubleshooting technical, software and network connectivity issues
• Ability to work independently in a field-based environment
• Strong problem-solving, communication and relationship-building skills
• Current and valid driver's licence
• Restricted electrical licence (REL); applicants who can show a pathway to a Queensland REL for business and office equipment may also be considered, and those without one may need to show relevant qualifications, training or experience

What we offer

• A competitive package including a company car and tools
• Excellent training and learning opportunities
• Autonomy within a collaborative team that values knowledge sharing
• Flexible working arrangements where possible