Customer Experience Specialist

About the role

Updoc designs technology that connects patients with doctors, medical professionals and pharmacies across Australia. It is looking for a full-time Customer Experience Specialist to join its Customer Experience team on the ground floor, as an early member of a world-class team. You will report directly to the founding team, which has experience in software engineering, product management and leadership at international technology companies such as Freelancer, Canva and Uber.

Key responsibilities

• Become the voice of the company by building, motivating and working with a team of customer experience specialists
• Interact with customers through the email ticketing system so they have a great experience
• Build customer support processes that can scale to 10x volume and ensure every patient receives exceptional service
• Build out and improve customer experience metrics such as CSAT, NPS and response time

Required profile

• 1-2 years of customer service experience or equivalent
• Bonus points for startup or healthcare experience

What we offer

• Flexible hybrid working, with weekly team lunches
• Fully stocked fridge and pantry
• Competitive salary
• Accelerated learning programs in a fast-paced, high-growth start-up
• Office wellness benefits including unlimited medical consultations and team-building offsites