APAC Customer Support Agent

About the role

Teamtailor, a global employer branding and ATS SaaS platform used by over 13,000 companies, is expanding its Customer Support presence in Oceania. The APAC Customer Support Agent will be the main contact for Australian customers, helping them get the most out of Teamtailor and leaving them with a smile. The role covers live chat, email and occasional outbound calls, and works closely with the global Support, Product and Tech teams.

Key responsibilities

• Provide fast, friendly chat and email support; chat is the main channel and the team uses Intercom.
• Troubleshoot issues and work with the Tech and Product teams to resolve them.
• Share customer insights and feedback from the Australian region.
• Identify and report bugs while keeping customers informed.
• Create helpful guides and self-service content.
• Build strong relationships across time zones, internally and externally.

Required profile

• Solid background in customer support (SaaS experience is a bonus).
• Thrives on ownership and wants to help shape a growing region.
• Analytical, curious and confident navigating technical tools.
• Excellent communicator, comfortable working remotely and cross-functionally.
• Passionate about helping people and creating great customer experiences.

What we offer

• 25 days of paid vacation and a healthy work-life balance.
• Growth opportunities in leadership, specialization or both.
• A full starter kit, MacBook, iPhone and Teamtailor swag.
• A supportive, global team.
• An annual 4-day company trip to a secret European destination, fully paid.