Customer Contact Specialist

About the role

As a Customer Contact Specialist you will be the first point of contact for prospective residents, current residents, families and internal teams. You will work from the Aveo Brisbane Corporate Office, supporting communities nationwide with a 7 am start.

Key responsibilities

• Engage with a wide range of stakeholders and provide exceptional customer service.
• Handle inbound sales enquiries, qualify leads and transition customers to sales experts.
• Maintain accurate call, email, web‑chat and social media records.
• Meet KPI targets while contributing to a positive team culture.

Required profile

• Excellent written and verbal communication with a genuine interest in seniors.
• Strong problem‑solving ability and capacity to work independently.
• Energetic attitude and enjoyment of a fast‑paced team environment.

Required skills

• Proficiency with Microsoft Office applications.
• Experience using Microsoft Teams.

What we offer

• $29.98 AUD per hour plus superannuation (approximately $66,349 AUD per year).
• Two additional leave days per year and annual salary reviews.
• Monthly commission opportunities and career progression into sales roles.
• Employee referral, assistance programs and discounts on health and leisure services.