Customer Care Representative
freseniusmedicalcare · Macquarie Park
Job description
About the role
Provide accurate, timely, and professional customer service support across order processing, enquiries, and issue resolution while contributing to continuous improvement initiatives.
Key responsibilities
- Process all order types, manage credit/debit notes, and handle Return Goods Authorisations.
- Coordinate free‑of‑charge orders, demo equipment requests, and resolve delivery or billing blocks.
- Respond to inbound and outbound customer calls and manage the service inbox or ticketing system within SLAs.
- Monitor open orders, track deliveries, and proactively manage delays or exceptions.
- Support invoice management, investigate queries, and resolve disputes.
- Receive, investigate, and coordinate resolution of customer complaints, ensuring documentation and timely closure.
- Participate in project work aimed at process improvement, system implementation, testing, documentation, and training.
- Support OH&S requirements, raise risks or incidents, and ensure compliance with internal policies and regulatory standards.
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Published 23 hours ago
Expires 1 month from now
3 views · 0 interested
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freseniusmedicalcare
Macquarie Park