Customer Care Officer – Retail Centre (Casual)

About the role

We are looking for a Customer Care Officer to be the friendly face of Stockland within one of our retail centres in Sydney. This casual position offers flexible hours and the opportunity to deliver exceptional service to shoppers, retailers and the wider community.

Key responsibilities

• Manage the daily operations of the Customer Care Desk, handling enquiries, feedback, complaints and compliments.
• Provide front‑line assistance to customers and support retailers throughout the centre.
• Assist with centre marketing campaigns and community initiatives.
• Build and maintain strong relationships with retailers, contractors and centre teams.
• Contribute to a collaborative team environment that enhances the overall customer experience.

Required profile

• Passionate about delivering high‑quality customer service in a fast‑paced, retail environment.
• Strong administration and organisational abilities with keen attention to detail.
• Excellent communication and relationship‑building skills across diverse groups.
• Proactive, solutions‑focused and adaptable with a collaborative mindset.

Required skills

• Proficient use of Microsoft Office applications.
• Comfortable using digital systems for customer interactions.

What we offer

• Competitive hourly rate of $39.94 AUD.
• Flexible casual schedule.
• Opportunity to work in a dynamic retail setting and contribute to community‑focused initiatives.