Junior Customer Support Specialist
fpmarkets · Sydney
Job description
About the role
FP Markets is seeking a Junior Customer Support Specialist to join its Sydney office. You will help clients via phone, email and live chat, guiding them on the company’s website, trading platforms and products.
Key responsibilities
- Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat.
- Educate clients on how to use the company’s website and trading platforms.
- Communicate with clients regarding the company’s products and services via telephone, email and live chat.
- Assist other departments as needed.
Required profile
- Computer literacy with excellent working knowledge of Microsoft Office applications.
- Fluency in English is essential; additional languages are a plus.
- Team player with excellent communication skills.
- Ability to work on public holidays.
Required skills
- Microsoft Office (Word, Excel, PowerPoint).
What we offer
- Welcoming, young and multicultural team with approachable leadership.
- High level of autonomy and support for ideas.
- Continuous personal development, training budget and growth opportunities.
- Competitive remuneration, regular salary reviews and performance‑based incentives.
- Vibrant company life with team activities and global celebrations.
- Free access to sports and wellness facilities across the country and a day off on your birthday.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Australia.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 3 hours ago
Expires 1 month from now
3 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
fpmarkets
Sydney