Contact Centre Coordinator – 12‑Month Fixed‑Term (Hybrid)

About the role

BlueScope is seeking a Contact Centre Coordinator to join its Steel Direct team in Port Kembla. This 12‑month fixed‑term position offers a hybrid schedule, with four days in the office and one day remote, and provides exposure to multiple business streams within a leading Australian steel manufacturer.

Key responsibilities

• Serve as the first point of contact for consumers, tradespeople and professionals, responding to enquiries via phone, email and web channels.
• Provide product and technical information on BlueScope’s premium steel brands, or route queries to the appropriate internal teams.
• Build and maintain relationships with internal stakeholders across sales, marketing, technical and innovation functions.
• Gather and share insights that help improve customer experience and inform internal teams.
• Identify opportunities to enhance systems and processes and support implementation of improvements.
• Participate in initiatives aimed at improving customer and employee experience and operational efficiency.

Required profile

• Growth mindset with a focus on continuous improvement.
• Solution‑oriented approach and willingness to assist customers.
• Strong communication skills and ability to go the extra mile for enquiries.
• Understanding of the building and construction industry, particularly steel products.
• Ability to multitask across phone, email and web platforms.
• Excellent attention to detail and problem‑solving abilities.
• High computer literacy and quick learning of new IT systems.
• Eagerness to learn and take on new challenges.

Required skills

• Salesforce
• Microsoft Office suite

What we offer

• Hybrid working model (four days onsite, one day remote).
• Training and development opportunities to grow your career.