Consultant, Transformation

About the role

Join a high‑performing team at NAB as a Consultant, Transformation on a 12‑month contract. You will help design and deliver initiatives that digitise simple customer needs, improve operational efficiency and enhance the overall customer experience across Australia and New Zealand.

Key responsibilities

• Support analysis and redesign of customer journeys and operational processes.
• Identify opportunities to simplify, standardise and digitise high‑volume activities.
• Assist in developing transformation roadmaps and solution designs.
• Work with delivery teams to implement changes and track outcomes.
• Contribute insights and reporting on transformation progress and performance.

Required profile

• 5+ years of experience in banking, consulting or transformation roles.
• Proven experience supporting projects involving process improvement, digital and operational change.
• Strong understanding of banking operations and customer journeys.

Required skills

• Advanced Excel (including pack design and commercial analysis).
• Advanced PowerPoint.

What we offer

• 12‑month contract with exposure to high‑visibility transformation projects.
• Inclusive and diverse workplace culture.
• Opportunities to make a measurable impact on customer experience.