Community Associate

About the role

The Commons is a shared workspace for entrepreneurs, businesses and curious minds, focused on building community. It is seeking a Community Associate to help create a thriving, inclusive environment, supporting the member experience and keeping operations running smoothly. The role suits someone who can work independently, pays close attention to detail and builds strong internal and external relationships.

Key responsibilities

• Greet members and guests at the front desk and anticipate their needs; manage onboarding, including tours, inductions and welcome packs, and escalate member issues to the Community Manager
• Help create and distribute promotional materials for weekly events, support event setup and pack-down, and take ownership of events such as member breakfasts and Friday night drinks
• Support daily scheduling and operational tasks, respond to emails and member inquiries, and on-board and off-board members and companies
• Maintain accurate databases of members, companies, contractors and suppliers, and the Member/Doggo Directory
• Assist with IT ticket management, send event notifications and reminders, deliver incoming mail and keep the workspace clean and well presented
• Report and help resolve maintenance issues, conduct regular building checks, monitor stock and order consumables, oversee storage audits, coordinate with cleaning staff and run weekly fridge and pantry cleans

Required profile

• 2+ years of customer service experience
• Prior experience with administration and/or operations
• Proactive, adaptable and able to build meaningful relationships with members and colleagues

Required skills

• Exceptional verbal and written communication
• Experience with G-Suite, Canva and Slack

What we offer

• Discount on all Commons Cafe and Bar locations
• Free counselling sessions
• Birthday leave
• Additional paid maternity leave
• Further education program