Club Millesime Team Leader

About the role

Sofitel Sydney Darling Harbour, a 590-room luxury hotel with four bars and restaurants, an infinity pool, a gym and a spa, is looking for a Club Millesime Team Leader. The role leads and inspires the Club Millesime team to meet daily, monthly and yearly targets while delivering an exceptional guest experience.

Key responsibilities

• Lead and coach the team to exceed targets through mentoring and hands-on support.
• Ensure every guest interaction is memorable and uphold high standards of service, security and safety.
• Represent the Club Manager and Club Supervisor when needed, resolving guest concerns professionally.
• Oversee operations including ambassador readiness, stock levels and coordination with other departments.
• Develop ambassadors' skills, maximising service quality and upselling opportunities.
• Maintain expert knowledge of menus, beverages and wines to guide the team and recommend to guests.
• Oversee mise-en-place so everything is ready for guests' arrival.

Required profile

• Proven leadership experience in luxury hospitality, preferably in Food and Beverage or Executive Lounge settings.
• Exceptional guest service skills and excellent communication, interpersonal and problem-solving abilities.
• Flexible to work evenings, weekends and public holidays.
• Australian working rights are required; the hotel cannot assist with obtaining them.

Required skills

• Solid understanding of Food and Beverage operations, including stock management and service standards.
• Ability to maintain high standards of safety, hygiene and security.
• Knowledge of wine, spirits and menus, able to guide both team and guests.

What we offer

• Access to industry benefits across a global portfolio of luxury accommodation, fine dining and lifestyle experiences.
• Daily privileges such as artisan coffee at a preferred rate and an Ambassador dining menu.
• A learning platform with expert knowledge and tailored development.