Clinic Administrator / Receptionist

About the role

Hands On Rehab, a specialist hand therapy service part of the Geneva Healthcare Group, is looking for a Clinic Administrator/Receptionist to support its busy South Auckland clinics. You will be the welcoming first point of contact for patients, visitors and healthcare professionals, and will coordinate appointments and manage clinician diaries. This is an onsite position within the clinic, not suited to remote or hybrid working.

Key responsibilities

• Welcome patients, visitors and healthcare professionals
• Coordinate appointments and manage clinician diaries
• Support patients with enquiries and help them through their rehabilitation journey
• Maintain accurate patient records, ACC documentation and clinic administration processes
• Work closely with therapists and the wider team to support patient care
• Build positive relationships with patients, referrers and healthcare partners

Required profile

• Warm, approachable personality with a genuine passion for helping people
• Strong communication skills, in person and over the phone
• Excellent organisational skills and attention to detail
• Proactive, team-focused attitude
• Previous reception, administration, customer service or healthcare experience is advantageous
• NZ resident or citizen, or holder of a valid NZ work permit

Required skills

• Confidence using computer systems and patient management software
• Ability to learn new technologies quickly

What we offer

• Full-time, permanent position, 40 hours per week, Monday to Friday
• Clinics open 8:00am to 6:00pm, with start and finish times varying within these hours
• Discounted health insurance and exclusive partnership discounts
• Mentorship programme and online learning platform

Applications close on 13 November at 5pm; only shortlisted candidates will be contacted for interview.