Administration Coordinator

About the role

UniLodge Auckland Central is looking for a highly organised, people-focused Administration Coordinator to join its team. This is a varied, full-time (40 hours per week, Monday to Friday) position based in the Auckland CBD, sitting at the heart of the property. You will help create a great resident experience from the first enquiry, manage reservations and renewals, support operational teams and keep the administration running smoothly.

Key responsibilities

• Manage bookings for new and returning residents from enquiry through to confirmation, and lead the renewal process for existing residents.
• Respond to resident enquiries by phone and email in a timely and professional manner, maintain waiting lists and support occupancy targets.
• Build relationships with referral agents and other external partners.
• Maintain accurate records, databases and office systems, and provide high-level administrative support to the General Manager and property team.
• Support continuous improvement of systems, processes and procedures, and assist with the in-house debtor process and outstanding accounts.
• Work across Property Management, Finance, HR and Payroll systems, liaise with contractors and service providers (maintenance, cleaning, security), and support other areas of the property when needed.

Required profile

• Strong administration and organisational skills with excellent attention to detail.
• Ability to manage competing priorities and keep things moving.
• Excellent written and verbal communication, and confidence dealing with residents, suppliers, referral partners and internal stakeholders.
• Proactive, practical approach to problem-solving, able to work independently and as part of a team.
• Previous experience in administration, reservations, accommodation, property, customer service or a similar environment is advantageous.
• Ability to provide a National Police Check at your own cost.

Required skills

• Good computer skills, including Microsoft Office and the ability to learn new systems quickly.

UniLodge is a student accommodation group with nearly 130 properties and hotels in Australia and New Zealand. It offers ongoing training, career progression, development reviews, an employee assistance program and various leave options, including study leave.