Client Success Manager

About the role

The Client Success team follows a "Client for Life" philosophy, ensuring every Gartner client receives value far exceeding their investment. As a Client Success Manager you will onboard clients, demonstrate the value of Gartner services, and drive engagement across large client teams.

Key responsibilities

• Meet and engage with clients virtually to understand business priorities and recommend high‑value programs that drive retention and ROI.
• Create Value Statements that capture how clients measure value and ensure delivery throughout the contract.
• Build and manage relationships with C‑level stakeholders across functions, influencing and problem‑solving with senior leaders.
• Collaborate with internal Gartner partners such as Sales and Executive Partners to remove obstacles and maximize delivered value.
• Participate in operational improvement initiatives and occasionally coach or mentor team members.
• Conduct regular reviews of client performance and engagement metrics to support renewal and retention.

Required profile

• 4+ years of relevant professional experience with a customer‑centric and commercial mindset.
• Proven executive presence, strong communication, collaboration, prioritisation, critical thinking and influencing skills.
• Strong analytical ability to translate raw data into actionable business insights.
• Passion for client service and ability to capture Mission Critical Priorities.
• Bachelor’s degree preferred.

Required skills

• Analytical skills for data interpretation and business workflow understanding.
• Executive‑level relationship building and influencing.

What we offer

• World‑class benefits and highly competitive compensation.
• Hybrid work environment with flexibility to work virtually or onsite.
• Opportunities for professional growth within a global leader in technology and business insights.