CCMS Officer - Fun Squad

About the role

PCYC Queensland is recruiting a Child Care Management Systems (CCMS) Officer for its Fun Squad, a permanent position open to any hub and spoke location. The role keeps Child Care Subsidy administration, accurate records and service operations running smoothly so families can access the support they need. It suits someone who combines attention to detail with problem-solving and customer service, and is also a next step for existing PCYC staff.

Key responsibilities

• Provide administrative support for fee management, account enquiries and day-to-day Fun Squad operations
• Review Child Care Subsidy claim data and investigate discrepancies, errors and missing information
• Support specialist use of CCMS systems and help resolve issues and improve processes
• Generate accurate reports and administrative documentation for operational and compliance needs
• Manage complex customer enquiries and maintain accurate records and data

Required profile

• Experience in administration, customer service, accounts administration or data entry
• Strong attention to detail and ability to handle large volumes of information accurately
• Well-developed administrative, organisational and computer skills, including Microsoft Office
• Strong verbal and written communication with a customer-focused approach
• Nice to have: knowledge of Child Care Subsidy administration and reporting, and experience with Kidsoft or other CCMS software

What we offer

• Salary of $63,528.40 to $72,203.04 per annum plus superannuation and salary packaging options
• Exposure to statewide service operations, compliance processes and specialised systems
• A collaborative team focused on continuous improvement and operational excellence