Cabin Baggage & Customer Service Officer – Sydney Airport

About the role

Join Jetstar’s Airport Crew team at Sydney Airport as a Cabin Baggage Officer and Customer Service Officer. In this permanent, part‑time position you will be the friendly face that ensures a smooth, safe and on‑time journey for passengers from check‑in through boarding.

Key responsibilities

• Greet passengers, assist with check‑in kiosks and boarding procedures.
• Weigh, tag and manage cabin baggage, handling excess‑baggage payments.
• Provide accurate information on flight status, disruptions and airport services.
• Support passengers requiring extra assistance and coordinate with airport teams.
• Maintain compliance with safety, customs, immigration and quarantine regulations.

Required profile

• Excellent communication and interpersonal skills.
• Ability to work in a fast‑paced, customer‑focused environment.
• Strong attention to detail and commitment to safety standards.
• Flexibility to work varying shifts, including weekends and holidays.

Required skills

• None specified – on‑the‑job training provided.

What we offer

• Permanent part‑time contract with a leading low‑cost airline.
• Opportunities for career development within Jetstar’s network.
• Employee discounts and access to travel benefits.