Building Services Office Lead

About the role

AusNet is looking for a Building Services Office Lead to join its Building Services team and support workplace operations at its Southbank Corporate Head Office. Reporting to the Building Services Manager, the role leads the Front of House and Office Support team while staying hands-on in the day-to-day running of the building, such as reception coverage, office administration and contractor coordination.

Key responsibilities

• Support the Building Services Manager with workplace operations, services, projects and continuous improvement.
• Lead, coach and support the Front of House and Office Support team, and cover for them during planned and unplanned absences.
• Act as a key contact for workplace issues, enquiries and service requests.
• Coordinate contractors, vendors and service providers, including performance management, compliance, inspections and service reviews.
• Build relationships with internal stakeholders, Building Management, Security, Technology and People teams.
• Identify improvements to processes, service delivery and the workplace experience.
• Support operational budgeting, forecasting and cost management.
• Manage the corporate electricity account portfolio, reporting and procurement, and the PPE portfolio including supplier performance and contracts, working with the HS&E team on product approvals.
• Support workplace projects, office moves and business initiatives, and maintain a safe, professional workplace.

Required profile

• Experience in workplace operations, facilities management, corporate services or a similar environment.
• Ability to lead and support a small team while staying involved in daily operations.
• Strong contractor, vendor and service provider management skills.
• Current Victorian driver's licence.

Required skills

• Advanced Microsoft Office, including reports, presentations and operational insights.
• Customer service, communication and stakeholder management.
• Organisational skills, attention to detail and ability to manage competing priorities.