Bistro Operations Lead - Strathfield Golf Club

About the role

The Fresh Collective is looking for an experienced, hands-on Bistro Operations Lead for its Strathfield Golf Club venue. The role focuses primarily on Bistro 18 and covers the day-to-day operation of the Club's Halfway Kiosk, with support across functions and events as required. Reporting to the Venue Manager, you will lead service from the floor and set the standard for guest experience, team performance, service quality and operational efficiency.

Key responsibilities

• Lead service during allocated shifts, taking ownership of day-to-day service decisions and keeping operations running smoothly
• Supervise, coach and support the front-of-house team; run pre-service briefings and allocate sections, duties and breaks
• Ensure Bistro 18 is fully prepared from opening through to close
• Oversee the operation, presentation and service standards of the Halfway Kiosk
• Manage bookings and large groups, communicating clearly with the kitchen
• Monitor service flow, food wait times and guest feedback, and step in early when issues arise
• Build relationships with Club members and regulars, handle guest enquiries and feedback, and encourage genuine upselling
• Maintain presentation, cleanliness, food safety and responsible service of alcohol
• Support functions and events, and assist with stock, POS, cash-up and other operational duties as required

Required profile

• Previous supervisory experience in a club, cafe, restaurant or similar hospitality environment
• A hands-on, confident and calm leadership style
• Strong food and beverage knowledge and a passion for hospitality
• Valid RSA certificate
• Availability to work a rotating roster across day and evening shifts, Monday to Sunday
• Formal hospitality and coffee training highly regarded

What we offer

• Full-time, permanent employment
• $82,000 plus superannuation
• Free onsite parking
• Ongoing training and development and career growth within an expanding hospitality group
• Staff discounts across Fresh Collective venues