Night Guest Service Agent / Night Auditor

About the role

The Novotel & ibis Styles Melbourne Airport is a new dual-branded hotel opened on 1 July 2024, with 464 rooms next to Terminal 4 of Melbourne Airport. It is looking for a part-time Night Guest Service Agent / Night Auditor to provide efficient service for guest registration and departure, maintain accurate guest accounts and handle incoming calls via the switchboard.

Key responsibilities

• Provide efficient service for guest registration and departure, maintain accurate guest accounts and give accurate, helpful information.
• Answer all incoming calls via the switchboard professionally and politely, aiming for total customer satisfaction.
• Maintain strict security procedures to protect guest confidentiality and safety.

Required profile

• Ability to work night shifts across a 7-day roster.
• Open, unrestricted driver's licence; confidence in driving is essential.
• Customer-focused, with great attention to detail, reliability and good grooming.
• Strong team player with excellent communication and interpersonal skills.
• Responsible Service of Alcohol Certificate (Victoria).

What we offer

• Learning programs through the Learn Your Way Academy platforms, with self-paced training, virtual webinars and face-to-face sessions.
• Heartist employee benefit card with discounts on accommodation, food and beverage at Accor properties worldwide.
• Complimentary car parking.
• Mental health and well-being support, including access to the Employee Assistance Program.