Bell Desk Supervisor

About the role

Sofitel Sydney Darling Harbour, a Sofitel flagship hotel in the Pacific with 590 rooms and suites, four bars and restaurants, an infinity pool, a fitness centre and a luxury spa, is looking for a Bell Desk Supervisor. You will be the guiding presence for arrivals and departures, leading the Porter and Valet team so that every guest experience is seamless and memorable.

Key responsibilities

• Lead and inspire the Porter and Valet team, coordinating daily activities, VIP arrivals and special events
• Keep operations smooth and efficient throughout every shift
• Manage luggage, valet services and property movements with attention to detail
• Assist guests with recommendations, promote hotel experiences and maintain relationships with external partners
• Maintain a polished and organised Porter's storeroom and collaborate across hotel departments

Required profile

• Experience in luxury hospitality or high-end customer service
• Leadership skills to guide and inspire Porters and Valets
• Organised, proactive and calm under pressure in a fast-paced environment
• Polished communication with guests and colleagues, with impeccable presentation
• Flexible to work varied shifts, including weekends and public holidays
• Knowledge of hotel procedures, valet operations and local attractions
• Valid Australian driver's licence and full Australian working rights