Banking Consultant – Retail Branch

About the role

As a Banking Consultant in ANZ's Retail Banking division, you will deliver a seamless branch experience, helping customers meet their end‑to‑end financial needs. You will combine transaction processing with needs‑based conversations and digital education, acting as a trusted adviser and advocate for the bank.

Key responsibilities

• Provide customers with a complete branch experience, handling transactions, needs‑based discussions and digital solution education.
• Act as a role model and peer coach within a collaborative team to ensure the highest level of customer service.
• Drive customer engagement and advocacy, creating real value for clients.
• Participate in and support bank programs and initiatives.
• Maintain a thorough understanding of each customer from a risk perspective (KYC).
• Ensure compliance with ANZ and branch policies and procedures.

Required profile

• Strong customer focus, preferably with retail banking experience.
• Comfortable using and promoting digital channels and technology.
• Ability to multitask and adapt quickly to change and ambiguity.
• Willingness to act as a peer coach and role model for colleagues.

Required skills