Banking Consultant – Part‑time Retail Banking Role

About the role

As a Banking Consultant in ANZ's Retail Banking division, you will deliver a seamless branch experience, helping customers meet their end‑to‑end financial needs and guiding them toward digital solutions. You will work part‑time in a collaborative environment, acting as a role model and peer coach to ensure high customer satisfaction and advocacy.

Key responsibilities

• Provide a seamless branch experience by handling transactions, conducting needs‑based conversations, and educating customers on digital banking solutions.
• Engage with customers to understand their financial goals and recommend appropriate products and services.
• Act as a role model and peer coach within the branch team, fostering a collaborative and high‑performance culture.
• Participate in bank programs and initiatives that drive customer engagement and advocacy.
• Maintain compliance with ANZ policies, procedures, and risk‑management requirements, including “know your customer” obligations.

Required profile

• Strong customer focus, preferably with retail or banking experience.
• Comfortable using and promoting digital channels and technology.
• Ability to multitask, adapt to change, and work effectively in a team‑oriented setting.
• Good understanding of compliance and risk principles.
• Excellent communication and interpersonal skills.

Required skills