AusPEX Field Support Representative (FSR)

About the role

The AusPEX Field Support Representative will be the primary technical advisor for AusPEX users across the Australian Defence Force, providing expert advice, training and support to ensure mission readiness.

Key responsibilities

• Act as first point of contact for AusPEX users, delivering technical support and operational guidance.
• Manage support requests, validate bugs, resolve issues and recommend enhancements.
• Conduct instructor‑led training courses, workshops and develop training materials, user guides and release notes.
• Collaborate with KBR engineering teams, Defence representatives and stakeholders to continuously improve the AusPEX capability.

Required profile

• Previous experience working with or alongside the Australian Defence Force.
• Ability to obtain and maintain an Australian Government Security Clearance (NV1 minimum).
• Strong communication skills and experience delivering training and assessments.

Required skills

• Proficiency with PEX or equivalent currency management software.
• Understanding of Agile software development methodologies.
• Technical writing experience for user guides and support documentation.

What we offer

• Great Place To Work certified culture and flexible working.
• Competitive salary with annual reviews, paid parental leave and income protection.
• Benefits such as health checks, private health insurance discounts and salary packaging.