Associate Registrar, Student Governance and Compliance

About the role

The Associate Registrar will translate university regulations into everyday processes, ensuring compliance across student administration. Reporting to the Academic Registrar and Senior Director of Academic Services, this senior position leads a team and handles complex complaints, appeals and regulator interactions.

Key responsibilities

• Interpret and implement ESOS, National Code, CRICOS, PRISMS, TEQSA, ASQA and related frameworks into clear policies and procedures.
• Oversee and resolve high‑risk student complaints, appeals, misconduct and academic integrity matters, ensuring procedural fairness and robust record‑keeping.
• Lead responses to external complaints and regulator investigations, preparing evidence‑based submissions and coordinating with Legal, Risk and Compliance teams.
• Maintain a risk‑based assurance framework covering student safety, wellbeing, gender‑based violence compliance and record accuracy.
• Recruit, coach and develop the compliance team, driving accuracy, accountability and high‑quality service.

Required profile

• Senior experience in higher‑education academic or student administration with deep knowledge of the ESOS Act, National Code and related regulatory bodies.
• Proven ability to turn regulatory requirements into practical policies, procedures and controls.
• Hands‑on experience managing complex student complaints, appeals and external regulator engagements.
• Experience overseeing student lifecycle processes, including progression, records and completions.
• Postgraduate qualification in a relevant field or equivalent professional experience.

Required skills

• Strong knowledge of ESOS, National Code, TEQSA, ASQA, Higher Education Standards Framework, CRICOS and PRISMS.
• Experience building risk‑based assurance frameworks and handling gender‑based violence compliance.
• Ability to lead a team and collaborate with senior academic, legal, risk and compliance stakeholders.

What we offer

• Flexible working arrangements and the freedom to be bold, creative and courageous.
• Opportunities for professional development, internal mobility and study free in a course related to your position.
• Inclusive, purpose‑driven workplace as a B Corp certified university.