Assistant Manager - Hotel Operations

About the role

Accor is hiring an Assistant Manager for its dual-branded Novotel and Ibis Melbourne Central hotel, a 473-room property in the CBD. The role coordinates and manages the day-to-day operations of the hotel while leading and inspiring the team to improve the guest experience.

Key responsibilities

• Manage daily hotel operations and lead the team to enhance the guest experience.
• Be proactive and resourceful in handling guest requests and keep customer interactions positive and productive.
• Resolve customer complaints and challenges using the necessary skills and training.
• Provide guidance, support training and leadership to all employees, and monitor training while staff are on shift.
• Assist in all areas of the hotel during peak times to prevent issues.
• Take responsibility for the health and safety of patrons, guests and staff.
• Work varied shifts from early morning to late evening and night, including weekends and public holidays.

Required profile

• Bright, friendly customer service style and confidence in approaching people and starting conversations.
• Strong knowledge of the hotel and its surrounding area.
• Able to manage time and juggle many tasks while following procedures and keeping a high awareness of security.
• An outcome-driven approach to performance and results.

What we offer

• Employee benefit card with discounted rates at Accor properties worldwide from day one.
• Learning programs through the Academies.
• Opportunities to develop and grow within the property and across the group.
• Corporate Social Responsibility activities.
• A commitment to diversity and inclusion.