APS4-5 Client Service and Administration Officer

About the role

A Canberra-based government entity responsible for external engagements, international citizen support and global partnerships is seeking an experienced APS4-5 Administration or Client Service professional. The position is offered through a labour hire arrangement for 12 months, with a possible 12-month extension, at an indicative rate of $59-$69 per hour plus superannuation.

Key responsibilities

• Manage client enquiries by phone, email and face-to-face.
• Provide advice in line with policies and procedures.
• Assess and process applications accurately and completely.
• Maintain client records and internal systems.
• Liaise with stakeholders, government agencies and service providers.
• Process sensitive information and undertake external checks.
• Prepare documentation for delegate review and approval.
• Maintain SOPs and contribute to process improvements.
• Provide general administrative and team support.

Required profile

• Minimum NV1 security clearance held before starting; willingness to undergo a police check.
• Experience in client service, administration or application processing.
• Ability to interpret policies and procedures and manage competing priorities in a fast-paced environment.
• Desirable: Certificate III or IV in Government, knowledge of security clearance vetting and PSPF, experience in a government or highly regulated environment, and experience handling sensitive information.