Administration Team Leader - Cancer Centre, North Adelaide

About the role

Icon Cancer Centre is looking for an Administration Team Leader for its cancer treatment centre in North Adelaide. This patient-facing role reports to the Site Manager and leads the administration team in delivering high-quality service to patients, doctors and clinical teams. It is a permanent, full-time position (76 hours per fortnight, Monday to Friday, 7:30am to 6:00pm) with competitive remuneration and progression opportunities.

Key responsibilities

• Coordinate patient appointment times with Radiation Oncologists, nursing, radiation therapists and colleagues at other sites, and maintain effective reception services.
• Supervise and support the administration team, providing flexible support across roles as needed.
• Process and validate Health Fund claims accurately.
• Manage daily cash, cheque and credit transactions and ensure end-of-day balances.
• Deliver efficient, compassionate service to patients and their families, and handle a large volume of patients and inbound calls.
• Staff rostering, solve complex doctor requests and maintain KPIs.
• Take part in team training and development and oversee daily site activities.

Required profile

• At least two years' experience in a similar role, including proficiency in electronic practice management systems.
• Familiarity with Medicare, DVA and private health insurance processes.
• Strong organisational and time management skills, and clear verbal and written communication.
• Enthusiastic, highly motivated, with a positive attitude and a commitment to excellent client service.
• Advanced knowledge of medical terminology preferred; occasional assistance across current and future sites may be expected.

Required skills

• Electronic practice management systems
• Word and Excel
• Medicare, DVA and private health insurance processes

What we offer

• Novated lease options for cars, rego, insurance, fuel and servicing
• Rewards portal with discounts and cash back
• Employee assistance program with confidential counselling
• Development pathways, individual goal setting and free online courses
• Paid parental leave