Administration Officer - MSH Patient Transport

About the role

Metro South Health (MSH) is looking for an Administration Officer for its Patient Transport team in Brisbane. Working within the MSH Patient Flow Program, the role coordinates patient transport services and provides administrative, coordination and reporting support so patients can access timely, safe and quality care. It is a frontline support position within a busy healthcare environment.

Key responsibilities

• Coordinate patient transport services by managing non-urgent transport bookings, facilitating communication and working closely with the Nurse Manager.
• Provide administrative and reporting support, including database management, spreadsheet maintenance, KPI monitoring, data analysis and report preparation.
• Support financial and logistical coordination, including invoice reconciliation and arrangements for interstate and international patient transfers.
• Contribute to service improvement by coordinating meetings, maintaining accurate records, troubleshooting the RaFT transport system and assisting with projects.

Required profile

• Organised, proactive and customer-focused administration professional who enjoys a busy healthcare environment.
• Strong communication and relationship-building skills, able to liaise with internal and external stakeholders and work in a multidisciplinary team.
• Excellent organisational and problem-solving abilities, able to prioritise competing demands and manage workload independently.
• Commitment to accuracy, accountability and patient-focused service, aligned with the organisation's values.

Required skills

• High-level computer and data management skills, including Microsoft Office.
• Able to learn or work with systems such as RaFT and hospital databases.
• Experience with financial reconciliation is highly regarded.

What we offer

• Family-friendly work environment.
• Generous leave entitlements and an attractive salary and remuneration package.
• Salary packaging and professional development allowances or leave.
• Study and research assistance, corporate discounts and employee wellness programs.

The position is permanent and full-time, based in Brisbane (South). Applications are made through the employer's online application process; agency referrals are not accepted.