Administration Officer

About the role

Reporting to the Health Services Manager, the Administration Officer is the first point of contact for stakeholders and ensures the smooth operation of health services within the onshore Immigration Detention network.

Key responsibilities

• Provide administrative and business systems support for daily health service operations.
• Manage incoming enquiries via phone, email, and face‑to‑face professionally and confidentially.
• Coordinate appointments, room bookings, and health‑related scheduling including onsite, offsite, and telehealth sessions.
• Maintain detainee records and ensure accurate data entry in electronic health systems.
• Arrange external health provider appointments, transport, and follow‑up requirements.
• Support staff orientation, accommodation, and travel logistics.
• Prepare reports, maintain KPI data, and assist quality‑improvement activities.
• Oversee office facilities, supplies, and equipment servicing.

Required profile

• Previous experience in administration or office support.
• Strong communication and interpersonal skills.
• Excellent organisation and time‑management abilities.
• Proactive, solution‑focused approach with high attention to detail.
• Ability to work independently and as part of a multidisciplinary team.

Required skills

• Intermediate to advanced Microsoft Office proficiency.
• Experience with databases and records management (highly regarded).

What we offer

• Join a respected Australian healthcare organisation with over 1,000 clinicians.
• Work within a supportive multidisciplinary team that values nursing expertise.
• Access ongoing training, clinical supervision, and skill‑development opportunities.
• Veterans are encouraged to apply; commitment to diversity and a safe working environment.